M’sian point-of-sale system for dental clinic business efficiency

[Written in partnership with Supernewsroom, but the editorial team had full control over the content.]

The last time we spoke to Malaysian point of sale (POS) system provider Aoikumo, the brand was providing its services to clients in the beauty, medical and wellness industries.

By this time, however, CEO Kevin Nair had already expressed interest in serving dental clinics at Vulcan Post as well.

A little less than a year later, he was proud to share that they had achieved that goal. Less than a month after the launch of their new point of sale system, kumoDent, 15 dental clinics had already joined.

Fine-tune the system

It all started with inquiries from dental industry players who heard that Aoikumo’s point-of-sale system was being used by beauty and medical service providers in 2019.

When MCO struck in 2020, the Aoikumo team felt the time had come for them to shift attention from development to a proper dental POS system.

But if Aoikumo’s existing point of sale system was able to serve beauty, medical and wellness service providers, why did they have to go the extra mile to create a new system just for dental clinics? ?

Kevin replied, “We were missing the dental and periodontal mapping, and at the same time the patient journey, which is the flow from when the patient reaches the clinic to billing, was also different. “

Periodontal mapping on kumoDent / Image Credit: kumoDent

Did you know: Periodontal refers to anything that concerns or affects the structures surrounding and supporting the teeth.

“Other than that, Aoikumo had way more features than dental clinics needed such as package control, marketing module, prioritization commissions, etc.”

Despite these differences, the team’s goal has always been for kumoDent and Aoikumo to share the same platform.

This was so that their available applications kumoSan (for personnel management) and kumoBiz (a lite version of the point of sale system to facilitate business operations) could also be used by kumoDent subscribers, thus eliminating the need for develop others.

However, this plan came with a caveat. “We had to make sure that whatever we were doing wouldn’t disrupt existing Aoikumo customers when launching kumoDent,” explained Kevin.

So the team spent the most time on testing to make sure their architecture could hold up with the addition of kumoDent.

Caring for their clients’ customers

kumoDent is not the only dental clinic point of sale system in Malaysia, however, as foreign competitors also offer their services here.

But Kevin thinks he and the Aoikumo team have their USPs down. Creating the most high-tech and efficient system would still mean nothing if the people who are supposed to use it cannot figure it out.

With the primary users of kumoDent being nurses and doctors, the team makes sure that all new features and functions released are easy to use. At the same time, they provide easily accessible help and support.

Then there are also the value added services within the Aoikumo ecosystem which include the aforementioned kumoSan app.

On the client side, Aoikumo offers a MeTIME Wellness application allowing patients to make an appointment, verify past transactions, etc.

KumoSan app (left) and MeTIME Wellness app (right) / Image credit: kumoDent

Some upcoming plans to improve it include adding an in-app purchase feature that allows patients to pay for treatments on the app itself.

And because, as they say, knowledge is power, kumoDent provides patients with post-treatment reports that give advice on how to care for their teeth after a wisdom tooth filling or extraction. , for example.

This end-to-end care has proven to be popular with kumoDent’s target clientele, and today dental clinics account for around 10% of all Aoikumo point-of-sale subscribers, Kevin noting that it s ‘is still a growing number.

Focused and on track

Over the next year, Aoikumo aims to integrate a total of 300 clinics into kumoDent. The team has budgeted to ramp up its sales and marketing efforts to increase awareness and strengthen its brand identity.

As a result of these efforts, Kevin said, “We are still on track and confident to achieve the goal by next year. “

Regarding other growth targets, he replied: “Regional and international expansion, if the situation permits, as well as increased adoption of the MeTIME Wellness app to facilitate reservations and purchases. patients. “

While the possibilities are endless, Kevin and his team choose to focus on kumoDent and Aoikumo first, but will not rule out other verticals within the medical and wellness industry in the future.

  • Learn more about kumoDent here.
  • Read about other Malaysian startups we’ve covered here.

Featured Image Credit: Aoikumo

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