Malaysian Affordable Luxury Pet Boarding Hotel
Located along Old Klang Road, Kuala Lumpur is a 5 story boutique hotel that is a little different from your average short stay accommodation.
Inside the store are capsule rooms for dogs and cats, an indoor park, and a rooftop pool.
The hotel also offers spa services to pamper the furkids on board.
Wilhelmina Wee (Wilh), the founder of the hotel, and her team built this hotel with affordable luxury in mind.
“We wanted a place that looked good and where the pet owner could have it all at one destination, rather than moving to different places for different needs,” Wilh said.
Therefore, they designed Cocomomo as a unique center for both taking care of your furbabies and pampering them.
Gou Gou Mao Mao = Cocomomo
Cocomomo takes its name from the Chinese words, 狗狗 (gou gou, which means dog) and 猫猫 (maomao, which means cat).
“Combine that and westernize it a bit, and voila, we have Cocomomo,” Wilh said.
The urban pet hotel was created by the same team at 40FT Container.
Their previous projects include Container Hotels with branches in Kuala Lumpur, Ipoh and Penang.
They also furnished the Capsule Hotel at KLIA2, intended for travelers to take a nap or stay overnight during long layovers.
Venturing into the pet industry was always on the team’s minds as one of the founders’ wives was a veterinarian.
The opportunity arose when a store a few doors down from his clinic was available in the market.
From there, it was just a matter of materializing the concept.
“We thought having a clinic nearby would also be an added benefit because in an emergency we have a vet on hand,” Wilh said.
The team invested around 1.5 million RM in the Cocomomo and officially opened its dog doors in August 2017.
Own their capsule concept
The charges for the hotel are:
- Deluxe Room: 60 RM – 80 RM depending on the size of your dog;
- Suite Room: RM125 base price for 1 dog;
- Royal Suite: base price of 150 RM for 1 dog.
Their Deluxe Cat Room has a base price of RM60 and can accommodate up to 3 cats at an additional cost.
Their dog suites are also equipped with CCTV, so anxious parents can watch them 24/7.
After researching other high-end pet hotels (a close competitor would be L Residence), Cocomomo’s rates seem quite competitive.
“During the day, we will allocate play time for the pets and rotate them in the playroom,” Wilh said.
There are common areas for the pets to socialize, but at the end of the day they all have their own little rooms to return to.
Hotel staff avoid accommodating pets from different households in one capsule to avoid unforeseen accidents that could occur.
For example, an animal that attacks another out of aggression.
“Some animals may not have enough social interactions. Besides being in a different environment, they could be a bit defensive, ”explained Wilh.
Open more income streams
Wilh said the pool is also open to non-boarded pets for a small entry fee of RM50 per dog.
“And I say dogs, because so far we haven’t seen a cat that likes to swim,” she joked.
This access to non-boarding furkids helped keep them afloat during the pandemic, when no one could travel.
Most of their clients are business and leisure travelers who send their furbabies to their hotel.
“However, we quickly realized that travel is seasonal,” she explained.
So this is where the grooming department comes in to supplement during the off-season.
And that’s where the team focused more, during the pandemic.
“COVID-19 obviously had a big impact on our pet hotel boarding business. No one traveling in and out of the country, we struggled at first, ”she said.
Boarding pets include those whose owners were still stranded abroad.
Cuti Cuti Malaysia helped a bit, but with the current situation we find ourselves in again, Cocomomo had to quickly come up with a new strategy.
“For example, we recently launched a birthday party package (worth RM 2,500) for only RM 1,750,” she added.
The 10 furry guest party pack includes pool access, photo ops, dog meals, treats, dog birthday cake, and party decoration.
For now, these are the ways in which the Cocomomo team is resisting the pandemic, at least until travel restrictions are lifted.
- You can read more about Cocomomo here.
- You can read more about other Malaysian startups here.
Featured Image Credit: Cocomomo Team
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