How Do You Know If You Are Dealing With An Imposter On Facebook?

Crooks are everywhere.

We know that because you keep telling us about it. In particular, those who “borrow” our brand to deceive unsuspecting victims.

While imitation is perhaps the most sincere form of flattery, as the saying goes, it would have been nice if these scammers had used a competing brand instead, but here we are.

So we decided to engage with one of these scammers to find out how it works and what you are all dealing with and share what we went through with our readers here as a learning experience for everyone.

In other words, we tried to get ripped off.

First contact

This latest iMoney impostor just happens to be this page called “iMoney-Credit Card Redemption”. It has all the hallmarks of a good scam including using a close copy of our company logo in their Facebook page display image.

Since it’s on Facebook, we decided to contact them via Messenger to find out more. We learned about credit cards – because that’s what the name implies. Honestly, they really should have chosen a clearer name, as we initially felt like they were trying to steal personal information or charge people obscene amounts as processing fees.

Instead, we were greeted with a wall of Chinese text. It was clearly a test because no one on the team can read Chinese.

We tried to deliberately use poor language to make ourselves look like a more tempting target.

However, it turns out that these people are not interested in dealing with people who do not have a credit card. They also actively reject unsuspecting people who don’t have a credit card.

The real scam

So we tried again, with a different FB profile, to see how it works if you show up with a credit card. In this case, they ask for seemingly innocent information – full name, phone number, and credit card limit.

Of course, the real scam occurs during the phone call. This is where the scammer attempted to get us to read our credit card number and our card verification value number (CVV).

We weren’t going to deliver anything more than we already have and ended the conversation right there.

Then we reported the page to Facebook as a scam.

What we found out about the scammer

Whoever is behind the scam has put a lot of work into making it look like a legitimate page managed by iMoney. They added to the deception by sharing posts and promotions from legitimate brands. Not to mention that they remembered to steal our motto for their own “About” section.

Overall it’s pretty convincing and we can’t blame people for getting it wrong. We were impressed with the amount of effort put into the scam.

However, there were telltale signs that revealed it. The first is the fact that it doesn’t have any messages until December 4, 2020. As a business, the real iMoney has been around for over eight years. For regular users of our business website and services, this should be the first sign that you are on the wrong Facebook page.

In addition, the website and email contact details are also wrong. We are at iMoney.my, not iMoney.com.my; even though the average consumer would be forgiven for making this mistake. The contact email is a copy of the same wording that can deceive unsuspecting new users. Rather, you can contact us through this helpful form on our website, and certainly not at info@imoney.com.

The biggest giveaway that it’s not iMoney is that we won’t ask you for your personal information through Facebook Messenger. We have a dedicated website for inquiries and applications, with a much more secure method of handling customer data – including requesting permission to process information in accordance with the Personal Data Protection Act 2010 .

This particular scammer is still in place even after we file a complaint (it’s been eleven days at the time of writing). This means that while we do our best to protect you from people who abuse our brand, you may want to be careful who you go to for financial assistance.

These days, as our daily lives and financial transactions move online, we all need to learn how to protect our personal information.

Want to learn more about how scams work and how your information can be stolen and misused?

We appreciate your requests through Facebook Messenger, but maybe consider going through our website if you need more information. We promise that the experience will be much more pleasant than dealing with a scammer.

Our sincere thanks to
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Jothi Venkat

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