Users of Singapore’s Grab superapplication encountered technical difficulties while using its services today (November 16).
The technical issues have occurred to users in markets such as Singapore, Malaysia, and the Philippines.
When Vulcan Post attempted to order food through the app at 4:53 PM, some self-deductible promotional discounts such as “Free Teatime Delivery” were not applicable at checkout.
The writer had to use his own vouchers which were applicable at checkout. She was able to buy, order her food and follow her rider while delivering the food.
There were, however, some missing components on the main page of the app, including services and promotions which usually announce new features.
When we browsed the app, some parts, including My Activity, were still down. With the words “Oops, something went wrong” is displayed on the screen.
Grab said in a statement in response to Bloomberg’s questions at 10 am this morning: “We are currently experiencing a downtime … Our teams are working hard to resolve this issue and we will provide updates as they become available. We apologize for the inconvenience. “
It seemed that the services were not yet fully operational when we checked in in the evening.
Grab users took to social media to post their dissatisfaction
Some customers took to social media to comment on the one-day service disruption. A Kevin Lau indicated that he could not be recovered from his location.
While a Lowyat.NET user from Malaysia said the service was down in the country around noon today.
The carpooling giant operates in more than 400 cities in eight countries in Southeast Asia. Its services include carpooling, delivery and digital financial services.
PSPC deal expected to be finalized by the end of 2021
Grab is set to be publicly traded through a Special Purpose Acquisition Company (SPAC) executive with Altimeter Growth in an approximately $ 40 billion deal. The deal is expected to be finalized by the end of this year.
Startup co-founder and CEO Anthony Tan made headlines earlier this year when his family allegedly bought a good-class bungalow near Holland Village for S $ 40 million.
Image Credit Featured: Vulcan Post, Angela Teng, The Myanmar Times
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