Every Tech-y S’porean Needs To Download This App, And It’s Not TikTok

We often have to access countless government websites in our lives.

Like any Singaporean, I file my income tax on the IRAS platform, check my CPF balance on the CPF website, apply for a new passport on the ICA website, and access available government grants and programs. on the Gov.sg website.

The list goes on, but if there is one platform that can house everything under one roof, wouldn’t that be ideal?

The ‘LifeSG’ app, formerly ‘Moments of Life’, is a Smart Nation initiative to provide a single, convenient platform for citizens to access personalized government services and life-critical information at home. Singapore.

The interesting thing about this app is that the citizens, basically the app users, play a co-authoring role because their feedback is aimed at improving the app.

I also learned that the app had been downloaded over 165,000 times and this confirmed to me that I had missed a lot.

The “LifeSG” application now has an improved user interface and new features.

What exactly is the “LifeSG” application?

First launched in June 2018, the now “LifeSG” app was conceptualized by the Singapore government to support families with young children under the age of six.

A young parent who wants to register a new birth and claim a baby bonus can do so on the app, rather than searching for multiple departments.

A new graduate looking for employment can quickly access various job portals and career support resources for career coaching programs conducted through various government agencies such as Workforce Singapore (WSG), e2i or named partners.

In September 2019, features for seniors were launched. An older person can find different events, courses and workshops aimed at older people in one portal that integrates information from different agencies such as the Health Promotion Board (HPB) and the People’s Association (PA).

Subsequently, in June 2020, the employment assistance guides were made available.

A seasoned worker looking for a mid-career change can use the app’s resources to learn how to claim their SkillsFuture credit and explore courses from over 32 different industries to improve their employability skills for job search. employment or find out how to receive program support. before moving to new land.

It helps that when seniors – who are not the most tech-savvy – log into the “LifeSG” app, they can easily navigate to a page that displays details about the different activities that concern them.

Simplify our daily life

I find the app very useful as a working young adult. Now in my late twenties, I’m mostly concerned with building my CPF, paying my income taxes, staying fit, and saving for a future home.

The app is very helpful in keeping track of my CPF balance and transaction history, and I can easily make CPF top-ups and housing payments through CPF.

Other miscellaneous tasks such as booking a PA or SportsSG facility can also be performed on the app.

LifeSG application interface
Image Credit: GovTech

The app can meet the needs of the municipality – including applying / renewing seasonal parking, checking / renewing road tax, or even paying LTA fines and ERP administration fees if you own a car.

Other features include applying or renewing a PAssion card, making blood donation appointments, and verifying personal medical appointments.

More features and services will be added gradually with citizen feedback, which can be submitted under “Explore Services”.

No more paper forms

Newly created parents are often overwhelmed with round-the-clock child care, childbirth recovery, gynecologist appointments, and more.

They also have to deal with a large amount of paperwork, from registering the birth of the baby, applying for the baby bonus and opening a Child Development Account (CDA) to receive the bonus.

The “LifeSG” app made the process easier for this Singaporean couple in particular.

They were able to submit all three requests at the same time, without having to send separate requests to different government departments.

They also praised the fluidity and simplicity of the process.

LifeSG application interface
Image Credit: GovTech

That aside, parents can also search and indicate interest in preschools of their choice and access their child’s immunization and medical appointment records through the app.

They can also get up to date information on government plans and benefits at their fingertips.

Another beneficiary of the app is Crystal Chew, 29, who gave birth to her first child in February.

She was worried about the amount of paperwork and travel she would have to do to register her daughter’s birth at the hospital and at the Immigration and Checkpoints Authority (ICA) building.

She only found out about the app through the nurses at Thomson Medical Center.

Key features of the app include electronic birth registration app, online access to child’s immunization records, and access to information about government programs and benefits.

Thanks to the app, Crystal was able to register the birth of her newborn baby in the comfort of her home within days of being discharged from the hospital and she did not have to rush to register during the stay. to the hospital.

With the app, applications are processed instantly.

During last year’s Supply Committee (COS) debate, Dr Vivian Balakrishnan, minister responsible for the Smart Nation Initiative, said the app cuts a parent’s wait time during the process. registration of births from an hour to 15 minutes only.

To date, the app has been used to register seven ^ out of 10 newborns in public and private hospitals.

In addition, when your child is approaching the age of enrolling in primary school, you can enroll your child for Primary Admission Exercise 1 via the app.

Practical help in your pocket

Singapore has one of the fastest aging populations in the world and by 2030 some 900,000 Singaporeans will be over 65.

In the app, the elderly can find an integrated Merdeka Generation (MG) electronic card.

e-Merdeka card
Image Credit: Smart Nation Singapore

MG seniors can flash their MG e-card and start receiving grants to the Community Medical Assistance Program (CHAS) and dental clinics, as well as discounts at participating outlets such as supermarkets and attractions.

These can help them reduce their daily expenses while remaining physically active.

It’s really a global app, which begs the question: what can the app do? do not make?

New features, better user interface

As mentioned, job seekers can now get resources and help with the “Guide to Employment Assistance” rolled out in June 2020.

The agency that drives Singapore’s Smart Nation initiative and “LifeSG” app, GovTech is working to improve the app for Singaporeans.

LifeSG application interface
Image Credit: GovTech

The updated app, called LifeSG, will include a new user interface with improved navigation, topic guides, and the following features. The relaunch of the brand will take place in August.

Here’s what you can expect:

Explore the services – Citizens can easily explore and access more than 40 government services (compared to 12 services previously presented on the app). The information displayed is grouped according to topics of interest, such as family and parenting, work and employment, health, housing and property, and other frequently used digital services. More services will be added gradually.

Personalized dashboard – Citizens can use the dashboard to explore recommended content, access guides that simplify processes such as job and preschool searches, and discover government benefits through features like the Family Support Calculator.

Why you should download LifeSG

The Covid-19 crisis has underscored the importance of Singapore’s Smart Nation vision, which focuses on the application of technology to improve lives and livelihoods and stay ahead as a global city.

At a time when lifestyles are radically altered and economic activity disrupted, we must admit that technology and innovation have been crucial in helping citizens and businesses adapt to new standards.

Physical queues were eliminated and we quickly digitized manual processes that we have already eliminated in a Smart Nation.

During the crisis, we could use the eligibility checker for government support and apply online, as well as an organized guide on Covid-19 that contains relief measures, tools, resources, community stories and more to help Singaporeans get through this difficult time.

There are also resources for a laid-off worker to find out what benefits they are entitled to and to get help finding a new job and income-generating alternatives.

It is safe to say that this app is an integral part of the life of every Singaporean.

To start using the LifeSG app, you can download it via here or by scanning the QR code below.

^ This number refers to newborns who meet the eligibility criteria to register their birth through the app.

* This feature is only available to parents with children aged six and under. The services intended for other user profiles will be gradually rolled out.

Featured Image Credit: Honeykids Asia / HSBC / Gov.sg

This article is written in collaboration with GovTech Singapore.

Our sincere thanks to
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Jothi Venkat

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