DBS Users, Here’s How You Can Get New Notes This CNY

From January 25, DBS / POSB customers will be able to get new good-like-new Chinese New Year (CNY) tickets at more locations in Singapore.

The bank is opening more reservation slots for exchanging new banknotes so that customers can always access new ticket services.

In-branch visits for the new ticket withdrawal and exchange services will be restricted to customers aged 60 and over and people with disabilities.

All other customers will need to secure a slot through DBS’s online reservation system prior to visiting a branch for these services.

This year, DBS / POSB is doubling the number of online booking slots to accommodate more customers. The hours dedicated to collecting new notes for customers with reservation slots will also be extended to two hours per day, from one hour per day.

Online booking slots will be organized into two time slots, with booking periods starting January 18 for the first window and January 24 for the second.

The collection of new notes will then begin on January 25 and February 1 respectively. In order that the greatest possible number of customers can access the service, each customer will have a maximum of one reservation slot.

Customers will be able to choose from S $ 2, S $ 10 and S $ 50 denominations through the online reservation system, as well as their preferred date, time and location to pick up their new CNY tickets.

To reserve a place, you can visit https://go.dbs.com/sg-cny2021.

You can also withdraw new tickets from ATMs

To avoid potential congestion during the new ticket exchange period, DBS / POSB will further enhance access to the new ticket withdrawal services.

This CNY, 61 ATMs disbursing both new and good-as-new banknotes, will be available in 41 locations across the island. This includes 40 new POSB ATMs in community centers, which have become a mainstay since their introduction in 2015.

For the first time, DBS / POSB will also convert 21 existing ATMs in select self-service branches to meet customer needs into new CNY tickets. These 21 self-service contact points will be dedicated to the disbursement of new tickets and good as new tickets this CNY.

From January 25 to February 11 (CNY day before), the 61 new POSB ATMs and self-service contact points will be operational from 10:00 a.m. to 10:00 p.m. daily (10:00 a.m. to 1:00 p.m. on February 11) .

Each customer is limited to three withdrawals during this period. Customers will be able to withdraw new tickets in the amount of S $ 100 (S $ 2 x 50), S $ 300 (S $ 10 x 30), S $ 500 (S $ 50 x 10) and S 600 S (10 S $ x 20 + S 50 S x 8)).

To help customers avoid crowded areas, DBS / POSB has revamped their new ATM card locator to include advice on estimated wait times at each location.

You can view the full list of new POSB ATMs and self-service contact points here.

Alternatively, customers skip the lines for new CNY notes and redeem red packets through digital alternatives such as the DBS QR Gift and DBS eGift.

DBS / POSB red packages and DBS QR gift cards
Image Credit: DBS

To use a DBS QR Gift Card, customers simply need to scan their QR code through DBS PayLah! to load the desired cash value, then offer it to a recipient for exchange via DBS PayLah! or PayNow.

DBS QR Gift Cards can be collected free of charge at all DBS / POSB Full Service branches and DBS Treasure Centers from January 11, and at POSB ATMs from January 25.

Customers can also send a virtual red packet from the security and convenience of their home by tapping the “eGift” icon in DBS PayLah! app and indicating their preferred amount, as well as their preferred message, photo and animation.

“With the pandemic still posing a significant health risk, we continue to prioritize the health and well-being of our customers and will implement all necessary measures to ensure their safety,” said Jeremy Soo, Head of Consumer Banking Group (Singapore) at DBS Bank.

“We also realize that CNY is a time of celebration and joy, and we are committed to ensuring that our customers have a seamless and hassle-free new note exchange experience with us by rolling out more new ones. digital and physical note access points, and stepping up on our digital gift alternatives such as the DBS QR Gift and the DBS eGift. “

Featured Image Credit: DBS

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Jothi Venkat

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