An Unbiased Review: unifi Home Fibre |

Having the Internet at home has become more important than ever. This sighting before the COVID-19 pandemic took hold, which forced millions of people around the world to work – and study – from home, remains of great concern to many today.

In this review, we take a look at the most widely available home internet service in Malaysia: unifi from Telekom Malaysia (TM).

While the issue of speed and cost may be compared unfavorably to its competitors in the market, we’ve decided to break down the actual details here so that you can judge on its own merits.

Main characteristics

Home Fiber 800Home Fiber 500Home Fiber 300Home Fiber 100Home Fiber 100 + unifi PlusHome 30Home 30 + unifi PlusReception 30 unlimited data
Download speed800 Mbps500 Mbps300 Mbps100 Mbps100 Mbps30 Mbps30 Mbps30 Mbps
Download speed200 Mbps100 Mbps50 Mbps50 Mbps50 Mbps10 Mbps10 Mbps10 Mbps
Data quotaNoNoNoNoNo60 GB / monthNoNo
Voice calls600 free minutes, 0.10 RM / min on mobile600 free minutes, 0.10 RM / min on mobile600 free minutes, 0.10 RM / min on mobile600 free minutes, 0.10 RM / min on mobile600 free minutes, 0.10 RM / min on mobileRM0.20 / min to all linesRM0.20 / min to all linesRM0.20 / min to all lines
AdditionsFree unifi Plus boxFree unifi Plus boxFree unifi Plus boxNothingFree unifi Plus boxNothingFree unifi Plus boxNothing


The first thing people often ask is “how much internet speed do I need”. Most will consider the 100 Mbps connection to be the minimum amount of high-speed internet they can get away with, especially if they’re not looking to spend a lot of money.

On the other hand, ISPs often market their offers faster to gamers and people who consume a lot of digital content. While it is true that more is better for these people, that excludes many people who can also benefit from higher internet speeds.

In general, streaming Netflix and YouTube content does not need extremely high speed. Netflix itself recommends a 5 Mbps connection for streaming HD (720p) shows, while YouTube runs at the same resolution over a 4 Mbps connection. Even UHD (4K) content only needs a 25Mbps line to stream without buffering.

In other words, all unifi Home Fiber offers are suitable for basic Internet use. However, you will want more speed depending on the number of people in your house. You might think 100 Mbps is more than enough for a family of four. Keep in mind that each of these people are going to have multiple devices – all of which will take up some of your internet bandwidth and reduce the overall speed everyone gets.

Difference between upload and download speeds

Most importantly, you should be aware that unifi does not provide symmetrical upload and download speeds. It means that the download speed is much faster than the download speed.

It doesn’t seem like a big deal; you will consume more content than you create. However, this affects how quickly you can download your TikToks and Instagram Stories. Most importantly, it affects your video conferencing capabilities.

Download speeds were primarily a concern for content creators and freelancers who in the past had to deal with transferring large files over the Internet to clients. However, pandemic-induced work-from-home policies have caused even the most casual users to rely on transferring potentially large files to co-workers over the internet.

In this aspect, the lower download speeds offered by unifi may not be suitable for all users.


While unifi Home Fiber is the most widely available broadband broadband, it isn’t for everyone. unifi has a set number of ports available in each district, and you may not be able to get a connection if they are all full. This is not a common problem, but it is known to appear from time to time.

However, in comparison, it is much easier to get unifi than broadband from other providers. TIME Home Fiber is limited to a small number of high rise developments, while Maxis currently only serves the greater KL area.

TM has yet to fully deploy its fiber optic network across Malaysia, and it will be many more years before this can be completed. One thing to note in this regard is that TM provides the basic infrastructure for all domestic fiber in Malaysia. This infrastructure is necessary for all Internet service providers in the country to work (even unifi competitors).

In other words, if unifi Home Fiber is not available, you are also unlikely to be covered by other home fiber providers (this does not apply to home broadband providers that use wireless technologies. wire like 4G networks).


Unifi monthly fees aren’t the lowest on the market right now. TIME and Maxis offer comparative speeds at much lower prices. For example, TIME Fiber offers a 100 Mbps package for only RM99 per month, while Maxis offers a 300 Mbps package for RM149 per month.

Additionally, unifi also has the highest cancellation fees – forcing contractors to complete payment for the remaining months as part of the cancellation process. While this can be overridden by moving to a location where Unifi Home Fiber is not available, it is something to consider when registering.

However, it is also possible to move your unifi subscription (without canceling) to a new house in the event of a move. You can find more information on cancellations and moving in the unifi FAQ.

unifi television

Almost all unifi subscriptions come with access to unifi TV, a content streaming service similar to that offered by Astro. In most cases, you will be able to access it with the unifi TV app or through your web browser. It is also available through the unifi Plus box attached to your TV (all subscriptions do not include the box).

You can get all local terrestrial TV channels such as TV1, TV2, TV3 and 8TV – as well as a selection of international channels such as National Geographic People, Euronews, Aljazeera News and Fox Sports.

There is also a wide range of content aimed at Tamil and Chinese audiences. These are probably the best reasons to turn on unifi television in the first place. It’s worth noting that many of these channels still stream in standard definition resolution (480p) – which can look very blurry on larger screens.

What we like

  • Large coverage area – in many cases unifi Home is your only option for broadband to broadband.
  • unifi television – it’s great if you want more local content on TV.

What to think about

  • Higher monthly fees – unifi Home is the most expensive home broadband provider.
  • Poor download speeds – it might affect performance if you have to send large files very often.
  • unifi television – this may not be necessary if you are already subscribed to Astro, Netflix or other streaming services.

What if you get slower than the speeds promised?

One of the main complaints from unifi customers is that they are not receiving the promised internet speeds.

There are many reasons why this could be the case. For example, there may simply be too many people using the same service in the same house and the connection cannot keep up. In this case, you may need to upgrade your unifi plan to compensate.

The limits of technology also play a role in this. No Internet service provider will be able to deliver 100% of the speed promised at all times. On average, it’s normal to see download speeds 10% slower than advertised. On the other hand, if you get less than that, there may be a problem somewhere.

If so, we have a list of potential solutions to your problems that may help alleviate some of your home internet issues.

unified domestic fiber

unified domestic fiber

Get 100 Mbps for just RM129 per month

Includes free installation and modem. Register now.

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Jothi Venkat

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